Did you realize that you can help future patients and your healthcare provider at the same time just by providing a brief, truthful review online?
Considering increasingly more people count on online reviews in selecting a healthcare provider, simply sharing your experiences can push someone to finally attain the help they require. Additionally, you can help your hearing care professional to attend to any problems that could augment the practice—in turn assuring a positive experience for future patients.
Are you ready to make a difference in people’s lives? Listed below are four additional reasons why you should review your hearing care provider online.
1. It’s simple to write a review online
Many hearing care providers have a website with a page dedicated to reviews, and this is the perfect place to begin. Quickly navigate to the website, find the review link, and publish a brief review directly on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people finally seek the assistance they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust web-based reviews as much as personal suggestions.
Which means 8 out of 10 individuals will take your review as seriously as a personalized endorsement. So if you had a great experience, posting a favorable online review is by far the best way to get the message out, aiding other people to get the same high quality of care.
3. You can help cultivate a fair picture of the practice
Research indicates that people are considerably more likely to publish reviews following a bad experience than after a positive one. This produces a negativity bias that can present the practice in a bad light.
Nobody is perfect—and no practice is either. Regardless of whether the negative reviews are justified or not, they will get submitted. And if the positive experiences go undocumented, this will generate a distorted picture. If you believe that the practice is deserving of a good reputation, you can help them out by publishing a positive review.
4. You can help your hearing care provider improve the patient experience
We believe in truthful, respectful reviews, without consideration to whether those reviews are positive or negative. But we also are convinced that attempting to remedy issues privately is the ideal place to begin.
If you’ve had an unfavorable experience, it’s always best to first get in touch with the practice privately. More often than not, the issues can be resolved whereby both parties are satisfied. Although, if the issues were not settled to your approval, you may feel that your negative experience must be shared.
In that case, in the name of honesty, you may want to submit respectful recommendations that can help the provider strengthen the patient experience. This ultimately helps the practice and brings about an improved experience for future patients.